SHOP NOW / PAY LATER W/ SEZZLE...DUE TO COVID RESTRICTIONS WE ARE NOT ACCEPTING ANY RETURNS
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F.A.Q

Frequently Asked Questions What is the status of my order?

  • We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order. Can't find the email? COVID-19 potential delivery delay: our carriers are currently experiencing delays in delivery. We apologize for the inconvenience this may cause.

My discount code not working, what should I do?

  • We are apologize you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code. Please ensure that you do have an account setup with us in order to avoid running into these issues.

Where is Clothing Shop Online based?

  • Our office is located in sunny Central Florida (Lakeland), to be exact. 


 Where are your products shipped from?

  • We ship from right within the US. All orders are processed and packaged within or establishment. We do our best to provide some of the fastest, most affordable delivery options in the industry.

 Can I expedite my shipping?

  • Yes! We offer expedited shipping options within checkout. See shipping details for more info.

 Can you ship internationally or process international credit cards?

  • At this time we do not offer international shipping and cannot accept credit cards from outside of the United States.

 How can I pay for my order?

  • Hause Of Jan’Zel currently accepts Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal and SEZZLE ( 4 partial payments)

 How long will it take me to get my order?

  • Orders usually take up to 3 business days for processing. For standard shipping, you should receive your order within 4-5 business days. There’s also the option to select expedited shipping.

 How can I check the status of my order?

  • We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via the email you provided. Please note, that adding us to your primary inbox, ensures YOU receiving your confirmation e-mail

 Can I cancel or change my order?

  • We begin processing orders as soon as they are placed. For this reason canceling or making changes aren’t allowed. However, we can offer you store credit if you decide to cancel an order.

 How do I return my order?

  • DUE TO COVID RESTRICTIONS, WE ARE NOT ACCEPTING ANY RETURNS!!
I received the wrong goods, what do I do?
  • Although we strive for perfection, we are human and sometimes the wrong items are shipped. We are so sorry for any inconvenience this has caused and our we’re is here to help make things right. Please contact our customer service team via phone, e-mail (hauseofjanzel@gmail.com) or our on our contact us page so that they can work to get you your goods as soon as possible.

Phone support is available Monday-Friday from 9am -5pm PST

(331) - 465 - 4513

 Where can I find product sizing information?

  • Product sizing varies between different brands and styles. Please SEE SIZING CHART!!